Frequently asked questions:
We are happy to answer any of your questions.
Below are some of the questions we are asked most often.
Still wondering about something? Please Contact Us.

General Information

Q. What is check in/check out time?

A. Check in is at 3 pm and check out is at 12 noon.

Q. Can I leave my luggage before check-in or after check-out?

A. Yes, Please feel free to ask at the bell desk. Kindly be informed that we keep it during the period of your arrival to departure date.

Q. Do you allow smoking on the property? In the rooms?

A. Yes, Our hotel has some rooms that allow smoking.

Q. Do you have high-speed wired and/or wireless internet access available?

A. Yes, wireless internet access is available throughout the hotel and high-speed wired Internet access is available in all guest rooms.


Q. How do I get to the hotel?

A. To access our hotel from Kansai international airport, you can use the JR train or the airport limousine bus.

By JR train

There is direct train available bound for JR Osaka station from the airport.
Our hotel is located in the South Gate Building of JR Osaka station.
The nearest gate is the central gate, and from this gate it’s just a few minutes’ walk.

Fare: 1,190 yen/one way
Time: approximately 1 hour/Rapid service train bound for Osaka

By airport limousine bus

We are afraid that this bus is NOT free and NOT bound directly for our hotel.
Please get off at the Herbis Osaka bus stop, which is the nearest stop to our hotel.
From this bus stop, it’s approximately 5 minutes on foot.

Fare: 1,550 yen/one way
Time: approximately 1 hour/Airport – bus stop Herbis Osaka
* You do not have to reserve a seat in advance.
There is a ticket machine at the bus stop where you can get tickets.

Please visit: http://www.okkbus.co.jp/en/
Kansai international airport URL: http://www.kansai-airport.or.jp/en/

By taxi

Please check the following URL for a taxi.

Standard fare: Medium size – 14,500 JPY, Small car – 13,000 JPY
Late night fare: Medium size – 17,000 JPY, Small car – 15,500 JPY

See the Access page for more information


Q. What types of rooms are available in the hotel?

A. The hotel has standard floors and an executive (Granvia) floor.

Standard Floor Guestrooms

Granvia Floor Guestrooms

See the Rooms page for more information

Q. Is it possible to send my luggage in advance of my stay?

A. Yes. Please send the luggage to the following address after making a booking. Please make sure to write down your name (registered name) and the date of check-in.

3-1-1 Umeda, Kita-ku, Osaka, Japan 530-0001
Hotel Granvia Osaka (Front Desk)
TEL: 06-6344-1235

* Please be aware that we cannot keep cash, valuables, fragile goods, and goods that need temperature-control.

Q. Is there a waiting list if the hotel is fully booked?

A. Unfortunately, we do not have a waiting list. Please contact Room Reservations to check availability.

TEL: +81-6-6344-1235
Hours: 9 am – 8 pm Sun. & Holidays 5 pm

Q. Can I share a bed with my small child? Do I have to pay extra?

A. Children up to 6 years old can stay free of charge when they are expected to share beds with adults. Please be reminded that only one child is allowed to share per adult.
If you wish to stay with bed-sharing infants, please inform us at the time of booking.

Q. How do I cancel a reservation I have already made?

A. You may cancel your reservation online using your Email, Confirmation Number or Password.
If you have problems with your reservation, please contact us.

TEL: +81-6-6344-1235
Hours: 9 am – 8 pm Sun. & Holidays 5 pm
Email: granvia@hgo.co.jp

Contact Us