JR-West Hotels “Clean & Safety”
Ensuring our customers
a safe and comfortable stay.
Recognizing that the safety of our customers and staff comes first, JR-West Hotels has compiled and complies with our own “Clean & Safety” hygiene standards.
We will continue to strive to maintain uncompromising cleanliness and provide a hygienic environment, ensuring our customers a safe and comfortable stay.
The main initiatives of our “Clean & Safety” standards are as follows.
Deployment of Hand Sanitizers
We have placed alcohol-based disinfectant dispensers at various locations
within our hotels for you to sterilize your hands and fingers whenever needed.
Thorough Cleaning and Sanitization
We are implementing regular cleaning and sanitization of high-touch areas such
as elevator buttons, toilets, doorknobs, TV and air conditioner remote controls, chairs,
and tables, to ensure the safety of all our guests.
Ventilation
We are periodically ventilating all areas of the hotels.
Food Safety
As always, we are thoroughly monitoring hygiene based on food hygiene management.
In addition, we are strengthening our kitchen cleaning and the high-temperature
cleaning of eating utensils and cutlery.
Online Checking of Breakfast
Restaurant Conditions
Guests may check seat availability of breakfast restaurants
on the web before dining. More information will be provided
by the hotel staff when checking in.
※ At Hotel Granvia Okayama, Hotel Vischio Kyoto, Osaka, and Toyama,
guests can check restaurant seat availability using the in-room video-on-demand system.
Please note that the Nara Hotel requires reservations in advance.
Room Service
When a customer requests room service,
we leave the cart outside their door and ring the bell to notify them.
※Except Hotel Granvia Wakayama, Okayama, Hotel Vischio Kyoto, Osaka, Amagasaki and Toyama.
Supporting employee efforts
We will provide alcohol-based disinfectants dispensers in staff areas,
where regular cleaning and sterilization will also be conducted.
Effective from May 8th, 2023, staff will have the option to choose whether to wear a mask or not.
In order to allow our customers
to have a safer and pleasant experience,
we will continue devising new measures
and otherwise strive to create a safer
and more hygienic environment.
