호텔 그란비아 오사카 | Hotel Granvia Osaka Official Site

Important Notice: Beware of Suspicious Emails and Messages Impersonating Booking.com

hgo — Thu, 21 May 2026 07:04:24 +0000

We have recently confirmed that some guests who made reservations at Hotel Vischio Kyoto, a JR-West Hotels property, through Booking.com have received fraudulent messages via email and messaging apps. These messages request credit card information under the guise of booking confirmations and include links to phishing websites.

If you receive such a message or any suspicious communication, please do not access any links included in the message.

Please note that our hotels will never contact guests via WhatsApp, messaging apps, or social media regarding reservation or payment information.

We are currently working with Booking.com to investigate this matter further.
In addition, as part of our security measures, we have already taken the necessary actions, including changing the passwords for our Booking.com management system.

We sincerely apologize for any concern this situation may have caused our valued guests.
We kindly ask that you remain cautious regarding this matter.

모바일 배터리 발화에 주의하시기 바랍니다

hgo — Mon, 22 Sep 2025 08:00:28 +0000

항상 JR서일본호텔즈를 이용해 주셔서 진심으로 감사드립니다.
국내외에서 모바일 배터리의 발열 및 발화 사례가 보고되고 있습니다.
모든 고객님께서 안심하고 안전하게 머무르실 수 있도록 객실 내 모바일 배터리 사용에 관해 아래와 같이 협조 부탁드립니다.

화재 등 만일의 사태를 방지하기 위해 외출 등으로 객실을 비우실 때는 모바일 배터리를 반드시 콘센트에서 분리해 주십시오.
모바일 배터리로 휴대용 전자 기기를 충전하거나 객실 내 전원을 사용하여 모바일 배터리를 충전하실 경우에는 다음 장소에서의 사용은 삼가 주십시오.
- 직사광선이 비치는 창가
- 침대, 시트, 커튼 등 가연성 소재 위
충전 중에는 상태를 확인해 주십시오.

만일의 사고를 방지하기 위해 고객님께서 항상 상태를 직접 확인할 수 있는 장소에서 사용해 주시기 바랍니다.

또한, 체재 중 객실 청소 시 상기 상황이 확인될 경우 안전 확보를 위해 직원이 모바일 배터리를 콘센트에서 분리하고 위치를 이동시킬 수 있습니다. 미리 양해 바랍니다.

여러분의 이해와 협조를 부탁드립니다.

저희 레스토랑의 조식은 락토-오보 베지테리언에 대응하고 있습니다. 자세한 내용은 여기를 확인하시기 바랍니다.

hgo — Wed, 27 Mar 2024 03:29:55 +0000

호텔 그란비아 오사카의 SDGs 소개

hgo — Thu, 18 Aug 2022 01:02:55 +0000

2025년 4월 13일(일)에 개막하는 ‘오사카·간사이 엑스포 2025’의 정보를 전해드립니다.

hgo — Fri, 18 Apr 2025 01:00:55 +0000

호텔에서 행사장까지 이동

PDF 다운로드

대형 수하물 제한 사항

오사카·간사이 엑스포 2025 소개

오사카·간사이 엑스포 2025에 대한 자세한 내용은 공식 사이트를 참조해 주십시오.

공식 웹사이트

사진 또는 동영상 촬영에 관한 부탁 말씀

hgo — Wed, 11 Dec 2024 00:00:37 +0000

호텔 내에서의 사진 또는 동영상 촬영 시에는 개인정보 보호의 관점에서 다른 고객이 찍히지 않도록 충분히 배려해 주시기 바랍니다.
시설 내 상황 등에 따라 촬영 중지를 부탁하는 경우나 직원이 주의를 드리는 경우가 있습니다.
또한 당사가 허가한 경우 외에는 영리를 목적으로 한 사진 또는 동영상을 촬영하실 수 없습니다.
고객 여러분이 편안한 시간을 보내실 수 있도록 이해와 협조를 부탁드립니다.

호텔 그란비아 오사카
총지배인

본 서비스는 산요 신칸센을 통해 오사카 방면에서 후쿠오카 방면으로 당일 배송이 가능합니다. 자세한 내용은 여기를 확인하시기 바랍니다.

hgo — Fri, 04 Oct 2024 07:58:06 +0000

어린이와 함께 호텔 그란비아 오사카를 이용하시는 고객님께

hgo — Wed, 29 Jun 2022 06:52:35 +0000

[Follow-up report] Possible leakage of customers’ personal information due to unauthorized access and delivery of messages leading to a phishing site

hgo — Tue, 18 Jul 2023 01:00:12 +0000

We deeply apologize to our customers and the involved parties for the concern caused by the unauthorized access to the accommodation reservation information management system (hereinafter referred to as “management system”) provided by Booking.com, which we used at our company, and by the distribution of messages to some customers that led them to a phishing site.
We would like to report on the facts that have come to light through our investigation since our previous announcement (June 1, 2023), as follows.

1. Investigation results (cause)

In cooperation with related organizations and specialized companies, we have been investigating the cause and details of the damage. As a result, we have determined that the cause of the unauthorized access to the management system was that one of our terminals that manages the system was infected with malware.

2. Investigation results (damage)

Incident①
Regarding the possibility of leakage of customers’ personal information (including credit card information) contained in the accommodation reservation information (for stays between May 1, 2022 and March 31, 2024), we have requested confirmation from Booking.com, the system provider, and have been received reports that there is no evidence of such a leakage.

Incident ②
Regarding the message sent to some customers with a URL link leading to a phishing site, we have not received any reports of damage at this time.
We ask that customers continue to exercise caution and, if they receive such a message, not to access the URL link attached to it.

3. Future actions and measures to prevent recurrence

Based on the results of the investigation and suggestions from related organizations, we introduced security tools and provided training to our employees. We will continue to further strengthen our measures.
In the unlikely event that a customer is confirmed to have been harmed by a personal information leak or phishing attempt in the future, we will promptly contact the relevant parties and take the necessary action.

4. Customer Inquiries

For inquiries, please contact us through the following E-mail address.
Email address:

[Important Notice] Apology and Notice regarding possible leakage of customers’ personal information due to unauthorized access and delivery of message leading to a phishing site

hgo — Fri, 02 Jun 2023 05:55:24 +0000

The hotel reservation information management system (hereinafter referred to as “management system”) of Booking.com, a company used by Hotel Granvia Osaka, was illegally accessed, and the possibility that personal information of some guests may have been leaked cannot be denied.
In addition, it has been confirmed that a message was delivered to some customers by a malicious individual that directed them to a phishing site.
We are still investigating the details of both cases, and deeply apologize for any inconvenience and concern this may cause to our customers.

1. Circumstances of the incident

On May 29, 2023, after receiving a report from Booking.com, we investigated and found that the management system was illegally accessed by a malicious individual.
In response, we immediately changed the login password for the management system and stopped accepting new accommodation reservations through Booking.com. However, we cannot deny the possibility that a third party may have accessed the personal information of customers stored in the management system.
It was also confirmed that messages with URL links leading to phishing sites were sent to some customers who had booked accommodation through Booking.com, using the chat function of the management system.
If you receive such a message, please do not access the URL link attached to it.
The cause of the unauthorized access is currently under investigation by the Company and related organizations.
We have not confirmed any leakage of personal information of customers who have made reservations through accommodation reservation information management systems other than Booking.com.

2. Incident Description

Incident①
It is possible that personal information (name, credit card information, address, and telephone number) of customers contained in accommodation reservation information (for stays between May 1, 2022 and March 31, 2024) via Booking.com, Inc. has been leaked.

Incident②
A message with a URL link leading to a phishing site was sent to some of the customers in Incident① via the chat function in the Booking.com management system.

3. Response to customers

Customers who fall under 2 above will be contacted from time to time to alert them in order to prevent them from being directed to phishing sites. For inquiries, please contact us through the following E-mail address.
E-mail address:

4. Future actions and measures to prevent recurrence

We are currently cooperating with related organizations to investigate the cause of the problem and take all possible measures to prevent recurrence by implementing the necessary countermeasures.
We will report back as details become available.

We sincerely apologize again for any inconvenience and concern this may cause you.

General Manager