大阪格蘭比亞大酒店 | Hotel Granvia Osaka Official Site

Important Notice: Beware of Suspicious Emails and Messages Impersonating Booking.com

hgo — Thu, 21 May 2026 07:03:19 +0000

We have recently confirmed that some guests who made reservations at Hotel Vischio Kyoto, a JR-West Hotels property, through Booking.com have received fraudulent messages via email and messaging apps. These messages request credit card information under the guise of booking confirmations and include links to phishing websites.

If you receive such a message or any suspicious communication, please do not access any links included in the message.

Please note that our hotels will never contact guests via WhatsApp, messaging apps, or social media regarding reservation or payment information.

We are currently working with Booking.com to investigate this matter further.
In addition, as part of our security measures, we have already taken the necessary actions, including changing the passwords for our Booking.com management system.

We sincerely apologize for any concern this situation may have caused our valued guests.
We kindly ask that you remain cautious regarding this matter.

請當心行動電源起火

hgo — Mon, 22 Sep 2025 08:00:50 +0000

感謝您平日惠顧JR西日本酒店集團。
日本國內外皆有發生行動電源發熱、起火的案例。
為了讓所有的貴賓能夠安全、安心地居住，關於客房內行動電源的使用，敬請配合下列事項。

為避免發生火災等突發狀況，當您外出或不在客房時，請務必將行動電源從插座上拔除。
當您使用行動電源為隨身電子設備充電，或使用客房內的電源為行動電源充電時，請避免在以下地點使用：
- 陽光直射的窗邊
- 床鋪、床單、窗簾等可燃性材質上
充電時請隨時確認狀態。

為了防止意外事故的發生，請務必在您本人能夠隨時確認狀態的地方使用。

此外，若於您住宿期間客房打掃時發現上述情況，基於安全考量，工作人員可能會將行動電源自插座拔除並移至其他位置。敬請知悉。

由衷感謝各位顧客的諒解與配合。

本餐廳的早餐提供有適合蛋奶素食主義者的餐食。詳情請查閱此處。

hgo — Wed, 27 Mar 2024 03:28:30 +0000

關於大阪格蘭比亞大酒店的SDGs

hgo — Thu, 18 Aug 2022 01:02:55 +0000

2025年4月13日(星期日)開幕的2025大阪・關西世博會相關資訊。

hgo — Fri, 18 Apr 2025 01:00:59 +0000

從飯店前往會場

下載 PDF

大件行李限制

關於2025大阪・關西世博會

有關2025大阪・關西世博會的詳細資訊，請參閱官方網站。

官方網站

有關拍照與錄影的注意事項

hgo — Tue, 10 Dec 2024 23:59:21 +0000

關於在飯店內拍照與錄影，基於個人資料保護的考量，請留意避免拍攝到其他房客。感謝您的理解與配合。
此外，根據設施內的實際狀況，我們可能會請您停止拍攝，或由工作人員主動與您溝通。
此外，除非事先徵得本公司同意，否則禁止以營利為目的拍照與錄影。
為了讓所有貴賓都能享有舒適的時光，敬請諒解與配合。

大阪格蘭比亞大酒店
總經理

本服務可以藉由山陽新幹線，從大阪方向當天送往福岡方向。詳情請查閱此處。

hgo — Fri, 04 Oct 2024 08:40:58 +0000

致和兒童一同光臨大阪格蘭比亞大酒店的貴賓

hgo — Wed, 29 Jun 2022 06:51:15 +0000

[Follow-up report] Possible leakage of customers’ personal information due to unauthorized access and delivery of messages leading to a phishing site

hgo — Tue, 18 Jul 2023 01:00:31 +0000

We deeply apologize to our customers and the involved parties for the concern caused by the unauthorized access to the accommodation reservation information management system (hereinafter referred to as “management system”) provided by Booking.com, which we used at our company, and by the distribution of messages to some customers that led them to a phishing site.
We would like to report on the facts that have come to light through our investigation since our previous announcement (June 1, 2023), as follows.

1. Investigation results (cause)

In cooperation with related organizations and specialized companies, we have been investigating the cause and details of the damage. As a result, we have determined that the cause of the unauthorized access to the management system was that one of our terminals that manages the system was infected with malware.

2. Investigation results (damage)

Incident①
Regarding the possibility of leakage of customers’ personal information (including credit card information) contained in the accommodation reservation information (for stays between May 1, 2022 and March 31, 2024), we have requested confirmation from Booking.com, the system provider, and have been received reports that there is no evidence of such a leakage.

Incident ②
Regarding the message sent to some customers with a URL link leading to a phishing site, we have not received any reports of damage at this time.
We ask that customers continue to exercise caution and, if they receive such a message, not to access the URL link attached to it.

3. Future actions and measures to prevent recurrence

Based on the results of the investigation and suggestions from related organizations, we introduced security tools and provided training to our employees. We will continue to further strengthen our measures.
In the unlikely event that a customer is confirmed to have been harmed by a personal information leak or phishing attempt in the future, we will promptly contact the relevant parties and take the necessary action.

4. Customer Inquiries

For inquiries, please contact us through the following E-mail address.
Email address:

[Important Notice] Apology and Notice regarding possible leakage of customers’ personal information due to unauthorized access and delivery of message leading to a phishing site

hgo — Fri, 02 Jun 2023 05:55:04 +0000

The hotel reservation information management system (hereinafter referred to as “management system”) of Booking.com, a company used by Hotel Granvia Osaka, was illegally accessed, and the possibility that personal information of some guests may have been leaked cannot be denied.
In addition, it has been confirmed that a message was delivered to some customers by a malicious individual that directed them to a phishing site.
We are still investigating the details of both cases, and deeply apologize for any inconvenience and concern this may cause to our customers.

1. Circumstances of the incident

On May 29, 2023, after receiving a report from Booking.com, we investigated and found that the management system was illegally accessed by a malicious individual.
In response, we immediately changed the login password for the management system and stopped accepting new accommodation reservations through Booking.com. However, we cannot deny the possibility that a third party may have accessed the personal information of customers stored in the management system.
It was also confirmed that messages with URL links leading to phishing sites were sent to some customers who had booked accommodation through Booking.com, using the chat function of the management system.
If you receive such a message, please do not access the URL link attached to it.
The cause of the unauthorized access is currently under investigation by the Company and related organizations.
We have not confirmed any leakage of personal information of customers who have made reservations through accommodation reservation information management systems other than Booking.com.

2. Incident Description

Incident①
It is possible that personal information (name, credit card information, address, and telephone number) of customers contained in accommodation reservation information (for stays between May 1, 2022 and March 31, 2024) via Booking.com, Inc. has been leaked.

Incident②
A message with a URL link leading to a phishing site was sent to some of the customers in Incident① via the chat function in the Booking.com management system.

3. Response to customers

Customers who fall under 2 above will be contacted from time to time to alert them in order to prevent them from being directed to phishing sites. For inquiries, please contact us through the following E-mail address.
E-mail address:

4. Future actions and measures to prevent recurrence

We are currently cooperating with related organizations to investigate the cause of the problem and take all possible measures to prevent recurrence by implementing the necessary countermeasures.
We will report back as details become available.

We sincerely apologize again for any inconvenience and concern this may cause you.

General Manager