Important Notice: Beware of Suspicious Emails and Messages Impersonating Booking.com

hgo — Thu, 21 May 2026 07:04:12 +0000

We have recently confirmed that some guests who made reservations at Hotel Vischio Kyoto, a JR-West Hotels property, through Booking.com have received fraudulent messages via email and messaging apps. These messages request credit card information under the guise of booking confirmations and include links to phishing websites.

If you receive such a message or any suspicious communication, please do not access any links included in the message.

Please note that our hotels will never contact guests via WhatsApp, messaging apps, or social media regarding reservation or payment information.

We are currently working with Booking.com to investigate this matter further.
In addition, as part of our security measures, we have already taken the necessary actions, including changing the passwords for our Booking.com management system.

We sincerely apologize for any concern this situation may have caused our valued guests.
We kindly ask that you remain cautious regarding this matter.

请注意充电宝起火

hgo — Mon, 22 Sep 2025 08:00:43 +0000

诚挚感谢您一直以来对JR西日本酒店集团的厚爱。
在日本国内外均有充电宝发热起火事件的报道。
为确保所有宾客都能安全安心地入住，关于客房内充电宝的使用，恳请您配合以下事项。

为避免火灾等突发状况，如外出离开客房时，请务必将充电宝电源从插座上拔下。
当使用充电宝为便携电子设备充电或利用客房内电源为充电宝充电时，请避免在以下场所使用：
- 阳光直射的窗边
- 在床、床单、窗帘等易燃材料上
充电时请随时确认设备状态。

为防止意外事故发生，请务必在您随时能确认设备状态的场所使用。

此外，若在您入住期间客房清洁时发现上述情况，出于安全考虑，工作人员可能会将充电宝从插座上拔下并移至其他位置。敬请提前悉知。

敬请各位予以理解与配合。

本餐厅的早餐提供有适合蛋奶素食主义者的餐食。详情请点击此处。

hgo — Wed, 27 Mar 2024 03:29:17 +0000

大阪格兰比亚大酒店的SGDs

hgo — Thu, 18 Aug 2022 01:02:55 +0000

2025大阪・关西世博会信息，2025年4月13日（星期日）开幕。

hgo — Fri, 18 Apr 2025 01:00:14 +0000

从酒店前往会场

下载 PDF

大件行李限制

关于2025大阪・关西世博会

关于2025大阪・关西世博会的详细信息，请浏览官方网站。

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拍摄照片与视频时的注意事项

hgo — Tue, 10 Dec 2024 23:59:42 +0000

关于酒店内的照片与视频拍摄，出于保护个人信息的考虑，敬请注意避免拍摄到其他客人。感谢您的理解与配合。
此外，根据设施内的实际情况，我们可能会要求您停止拍摄，或由工作人员主动与您沟通。
此外，除非获得本公司的事先许可，否则禁止出于商业目的进行照片与视频拍摄。
为了确保所有客人都能度过愉快的时光，敬请理解与配合。

大阪格兰比亚大酒店
总负责人

此服务可通过山阳新干线，当天从大阪方向送至福冈方向。详情请点击此处。

hgo — Fri, 04 Oct 2024 07:58:06 +0000

致入住大阪格兰比亚大酒店的亲子客人

hgo — Wed, 29 Jun 2022 06:40:45 +0000

[Follow-up report] Possible leakage of customers’ personal information due to unauthorized access and delivery of messages leading to a phishing site

hgo — Tue, 18 Jul 2023 01:00:10 +0000

We deeply apologize to our customers and the involved parties for the concern caused by the unauthorized access to the accommodation reservation information management system (hereinafter referred to as “management system”) provided by Booking.com, which we used at our company, and by the distribution of messages to some customers that led them to a phishing site.
We would like to report on the facts that have come to light through our investigation since our previous announcement (June 1, 2023), as follows.

1. Investigation results (cause)

In cooperation with related organizations and specialized companies, we have been investigating the cause and details of the damage. As a result, we have determined that the cause of the unauthorized access to the management system was that one of our terminals that manages the system was infected with malware.

2. Investigation results (damage)

Incident①
Regarding the possibility of leakage of customers’ personal information (including credit card information) contained in the accommodation reservation information (for stays between May 1, 2022 and March 31, 2024), we have requested confirmation from Booking.com, the system provider, and have been received reports that there is no evidence of such a leakage.

Incident ②
Regarding the message sent to some customers with a URL link leading to a phishing site, we have not received any reports of damage at this time.
We ask that customers continue to exercise caution and, if they receive such a message, not to access the URL link attached to it.

3. Future actions and measures to prevent recurrence

Based on the results of the investigation and suggestions from related organizations, we introduced security tools and provided training to our employees. We will continue to further strengthen our measures.
In the unlikely event that a customer is confirmed to have been harmed by a personal information leak or phishing attempt in the future, we will promptly contact the relevant parties and take the necessary action.

4. Customer Inquiries

For inquiries, please contact us through the following E-mail address.
Email address:

[Important Notice] Apology and Notice regarding possible leakage of customers’ personal information due to unauthorized access and delivery of message leading to a phishing site

hgo — Fri, 02 Jun 2023 05:53:46 +0000

The hotel reservation information management system (hereinafter referred to as “management system”) of Booking.com, a company used by Hotel Granvia Osaka, was illegally accessed, and the possibility that personal information of some guests may have been leaked cannot be denied.
In addition, it has been confirmed that a message was delivered to some customers by a malicious individual that directed them to a phishing site.
We are still investigating the details of both cases, and deeply apologize for any inconvenience and concern this may cause to our customers.

1. Circumstances of the incident

On May 29, 2023, after receiving a report from Booking.com, we investigated and found that the management system was illegally accessed by a malicious individual.
In response, we immediately changed the login password for the management system and stopped accepting new accommodation reservations through Booking.com. However, we cannot deny the possibility that a third party may have accessed the personal information of customers stored in the management system.
It was also confirmed that messages with URL links leading to phishing sites were sent to some customers who had booked accommodation through Booking.com, using the chat function of the management system.
If you receive such a message, please do not access the URL link attached to it.
The cause of the unauthorized access is currently under investigation by the Company and related organizations.
We have not confirmed any leakage of personal information of customers who have made reservations through accommodation reservation information management systems other than Booking.com.

2. Incident Description

Incident①
It is possible that personal information (name, credit card information, address, and telephone number) of customers contained in accommodation reservation information (for stays between May 1, 2022 and March 31, 2024) via Booking.com, Inc. has been leaked.

Incident②
A message with a URL link leading to a phishing site was sent to some of the customers in Incident① via the chat function in the Booking.com management system.

3. Response to customers

Customers who fall under 2 above will be contacted from time to time to alert them in order to prevent them from being directed to phishing sites. For inquiries, please contact us through the following E-mail address.
E-mail address:

4. Future actions and measures to prevent recurrence

We are currently cooperating with related organizations to investigate the cause of the problem and take all possible measures to prevent recurrence by implementing the necessary countermeasures.
We will report back as details become available.

We sincerely apologize again for any inconvenience and concern this may cause you.

General Manager

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